Uplink Web Services Privacy Policy

Privacy Policy for Uplink Web Services

Last Updated: December 7, 2025

1. Introduction

Uplink Web Services ("we", "our", "us") is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, manage, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all services offered by Uplink Web Services, including web hosting and website development.

2. Information We Collect

We collect information necessary to provide our services and manage our business operations. The types of personal information we may collect include:

• Contact Information: Name, email address, phone number, and mailing address.
• Billing and Payment Information: Financial information such as credit card details or bank account information (handled securely via third-party processors).
• Technical Data: IP address, browser type, operating system, and website usage data collected through cookies and analytics when you visit our website or use our hosting services.
• Account Data: Usernames, passwords (stored securely), and service preferences.

We primarily collect this information directly from you when you sign up for services, contact our support team, or communicate with us via email.

3. How We Use Your Information

We use the collected information for the following primary purposes:

• Service Delivery: To provide web hosting, website development, and support services you have requested.
• Billing and Administration: To process payments, issue invoices, and manage your account.
• Communication: To communicate with you about your services, updates, security alerts, and support requests.
• Improvement of Services: To analyse usage patterns, troubleshoot problems, and improve the quality of our offerings.
• Marketing (Opt-in): If you consent, we may use your information to send you promotional emails about new services or special offers. You can opt out at any time.
• Legal Compliance: To comply with our legal obligations, resolve disputes, and enforce our Terms of Service.

4. Disclosure of Personal Information

We do not sell your personal information to third parties. We may disclose your information to third parties only when necessary to provide our services or meet legal obligations:

• Service Providers: We share information with trusted third-party providers who assist us in operating our business (e.g., payment processors, data hosting facilities, domain registrars, and cloud service providers). These third parties are obligated to protect your information.
• Legal Requirements: We may disclose information if required by law or in response to a valid government or law enforcement request in Australia.
• Business Transfers: If Uplink Web Services is acquired or merges with another entity, client information may be transferred as part of the assets.

Disclosure of Information Overseas

As a hosting provider, your data may be transferred to, stored in, or processed in overseas data centres operated by our partners (e.g., facilities in the US or Singapore) to provide reliable service delivery. We take reasonable steps to ensure these overseas recipients handle your personal information in compliance with the Australian Privacy Principles.

5. Data Security

We implement rigorous technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

• Secure servers and data encryption.
• Firewalls and regular security audits.
• Access controls and employee confidentiality agreements.

We maintain a data retention policy and securely destroy personal information when it is no longer needed for legal or business purposes.

6. Accessing and Correcting Your Information

You have the right to access the personal information we hold about you and request corrections if you believe it is inaccurate, outdated, or incomplete.

• To access or update your information, please log in to your Client Portal or contact us directly using the details below.
• We will provide access within a reasonable timeframe, subject to certain exceptions allowed under the Privacy Act.

7. Cookies and Website Analytics

We use cookies to improve your experience on our website, manage user sessions, and analyse traffic. You can adjust your browser settings to refuse cookies, though this may affect the functionality of our website and services.

We use standard analytics tools (e.g., Google Analytics) to understand how visitors use our site, which involves collecting anonymous traffic data.

8. Complaints and Contact Us

If you have any questions about this Privacy Policy, wish to access your information, or have a privacy complaint, please contact us:

Uplink Web Services Email: support@uplink.net.au Phone: +61 0414 92 58 58

We take all complaints seriously and will respond to you within 30 days.

If you are not satisfied with our handling of your complaint, you may contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au.